(Los Angeles Times / November 22, 2011) Related By Gregory Karp Tribune reporter 2:02 p.m. CDT, August 30, 2013 The U.S. Department of Transportation said Friday it has issued a $350,000 fine against United Airlines for failing to make prompt refunds to customers. The Chicago-based airline also filed false reports to the government about mishandled bags and oversales, DOT alleged, and didn’t file timely reports about incidents involving the loss, injury or death of animals on flights. The fine was specifically for the slow refunds, the DOT said. “When passengers are owed a refund, they have the right to expect the airline to act promptly and give them their money back,” U.S. Transportation Secretary Anthony Foxx said in a statement. Airlines must process refund requests within seven days when the ticket is purchased by credit card and 20 days when purchased by cash or check, the DOT said. During an on-site inspection at the airline’s headquarters in Chicago, the DOT found that between March and May of 2012, United failed to process more than 9,000 refund requests in a timely manner.
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WGN-TV Tribune staff 2:05 p.m. CDT, August 30, 2013 Apple on Friday launched its first-ever trade-in program for old iPhones in an effort to boost demand for the new version or versions, expected to be unveiled on Sept. 10. The program was widely expected and had been reported by several media outlets before being confirmed by Apple. It expands an existing Apple Recycling service that lets customers mail in their old gadgets for credit or gift cards. CNBC reports that trade-in amounts are expected to range from $125 for an iPhone 4 to $250 for the iPhone 5.
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